Question 1

What are the accepted payment methods?

Accepted Answer

We accept various payment methods such as credit cards, debit cards, and PayPal for a seamless checkout experience.

Question 2

Where does Clementine ship to?

Accepted Answer

We offer worldwide shipping. For specific regions and delivery times, please check our Shipping Policy.

Question 3

Does the display price include tax?

Accepted Answer

The display price does not include tax. Taxes and duties may vary by country and will be calculated at checkout or upon delivery, depending on local regulations.

Question 4

Can I cancel or modify my order?

Accepted Answer

Orders can only be modified or canceled within 24 hours of purchase. After this period, processing begins, and changes may no longer be possible. Please contact us immediately at tifany@pakarbatik.com for assistance.

Question 5

Can I return or exchange my order?

Accepted Answer

We accept returns and exchanges within 14 days of delivery, provided the item is in its original condition. Custom-made and bespoke items are non-returnable. Please refer to our Return Policy for full details.

Question 6

What should I do if I receive a defective or incorrect item?

Accepted Answer

We take great care in quality control, but if you receive a damaged or incorrect item, please email tifany@pakarbatik.com within 48 hours of delivery with your order number and photos of the issue. We will arrange for a replacement or refund accordingly.

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